Loss-type library
Plain-English CLUE report loss types
CLUE reports list claims by spelled-out loss type ("Water", "Fire", "Theft/Burglary") with a payment amount and status. Use these pages to understand each one, then decode your own disclosure in the private browser tool.
Decode my reportA sewer backup loss on a CLUE report means water or sewage entered the home through drains — usually covered only by an optional endorsement, and heavily weighted by underwriters.
Weight of ice, snow, or sleet Structural damage (often roof) caused by the weight of accumulated ice, snow, or sleet. PropertyWeight of ice, snow, or sleet is a standard named peril on homeowners policies covering structural damage from winter precipitation buildup.
Mysterious disappearance Insured property (often jewelry or other valuables) vanished with no explanation — no evidence of theft, fire, or any specific event. PropertyMysterious disappearance on a CLUE report means an item was lost with no known cause — a loss type used mainly with scheduled valuables coverage.
Damage to property of others You (or a household member) accidentally damaged someone else's property, and your policy's liability side responded. PropertyDamage to property of others is a liability loss type on CLUE reports — your policy responded to damage you caused to someone else's property, often shown with a $0 amount.
Liability — bodily injury Someone outside your household was injured and your policy's liability coverage responded. EitherA bodily injury liability loss on a CLUE report means the policy paid or defended a claim for injuring another person.
Liability — property damage Your liability coverage responded to damage you caused to another person's property (auto: their car or property; home: see 'Damage to property of others'). EitherProperty damage liability on a CLUE report means the policy paid for damage the insured caused to someone else's property — on auto reports, typically an at-fault accident.
Medical payments No-fault medical coverage paid someone's medical bills — a guest hurt on your property (home) or you/your passengers (auto). EitherMedical payments losses on a CLUE report are small no-fault medical claims — a guest injured on the property or vehicle occupants — that still count in claims history.
Dog bite / animal liability Your policy responded to an injury caused by your dog or another pet. PropertyA dog bite loss on a CLUE report is a pet-liability claim that insurers weight heavily; consumers can attach an explanation (such as rehoming the dog) to the report.
Theft / burglary Property was stolen — from the home (burglary) or from/of a vehicle. EitherA theft/burglary loss on a CLUE report records stolen-property claims at an address or on a vehicle for up to seven years.
Vandalism / malicious mischief Property was deliberately damaged by someone else. EitherVandalism (malicious mischief) on a CLUE report is a deliberate-damage claim, a standard named peril on homeowners and comprehensive auto coverage.
Lightning Lightning struck the home or damaged electronics/appliances via surge. PropertyA lightning loss on a CLUE report is a weather-event claim for strike or surge damage, one of the basic named perils on every homeowners form.
Freezing / burst pipe Plumbing, heating, or AC systems froze and caused damage — typically a burst pipe. PropertyA freezing loss on a CLUE report is burst-pipe/frozen-system damage — a named homeowners peril often intertwined with water damage claims.
Smoke Smoke damage without (or beyond) direct fire damage — e.g., from a nearby fire or a furnace puff-back. PropertyA smoke loss on a CLUE report covers smoke damage as its own named peril, often companion to a fire claim from the same incident.
Fire Fire damaged the home, its contents, or a vehicle. EitherA fire loss on a CLUE report records fire-damage claims at a property or vehicle for up to seven years — the most fundamental named peril.
Wind / windstorm Wind (storm, hurricane, tornado) damaged the property — commonly roof and siding. PropertyA wind or windstorm loss on a CLUE report is storm damage to the property — usually weather-event history rather than a behavioral red flag.
Hail Hail damaged the roof, siding, or a vehicle. EitherA hail loss on a CLUE report is storm damage to a roof or vehicle, recorded as weather-event claim history for up to seven years.
Water damage (non-flood) Sudden, accidental water damage from inside the home — burst/leaking pipes, appliance failures, overflow. Not rising floodwater. PropertyA water loss on a CLUE report is sudden internal water damage (pipes, appliances) — the peril insurers weight most heavily when pricing a home.
Mold A claim involving mold growth or remediation, usually following a water loss. PropertyA mold loss on a CLUE report usually traces to a prior water claim; insurers treat mold history at an address as a serious risk signal.
Flood Rising water from outside the home (river, storm surge, surface water) — covered by separate flood insurance (NFIP or private), not standard homeowners. PropertyA flood loss on a CLUE report means rising-water damage claimed under separate flood insurance — standard homeowners policies exclude flood.
Earthquake Earthquake or earth-movement damage — excluded from standard homeowners, covered by separate earthquake insurance. PropertyAn earthquake loss on a CLUE report is a claim under separate earthquake coverage — standard homeowners policies exclude earth movement.
Glass breakage Broken glass — building glass on homeowners, windshield/window on auto (under comprehensive). EitherA glass loss on a CLUE report is a broken-glass claim (building glass or auto windshield) — usually minor but still part of claims history.
Collision (auto) Your car was damaged in a crash and your own collision coverage paid to repair or replace it. AutoA collision loss on a CLUE auto report means your collision coverage paid for crash damage to your own car — a major factor in future premiums.
Comprehensive / other than collision (auto) Non-crash vehicle damage: theft, fire, flood, vandalism, animal strikes, falling objects. AutoA comprehensive (other-than-collision) loss on a CLUE auto report covers theft, fire, flood, or vandalism damage to the vehicle — typically rated as not-at-fault.
Uninsured / underinsured motorist (auto) Your own policy paid because you were hit by a driver with no (or not enough) insurance, or in a hit-and-run. AutoAn uninsured motorist loss on a CLUE report means your own coverage paid after an uninsured or hit-and-run driver hit you — a not-at-fault claim.
Towing and labor / roadside A tow, jump-start, tire change, or similar roadside service was claimed. AutoTowing and labor losses on a CLUE report are small roadside-service claims that can still add to claim-frequency counts.
Credit card / forgery / counterfeit money A small homeowners additional coverage paid for unauthorized credit-card use, forged checks, or counterfeit money accepted in good faith. PropertyA credit card/forgery loss on a CLUE report is a small homeowners additional-coverage claim for unauthorized card use or forged instruments.
Falling objects Something fell on the property — most often a tree or limb. PropertyA falling-objects loss on a CLUE report is typically tree or debris damage, a named peril on broad-form homeowners policies.
Explosion Explosion damage (gas, water heater, etc.). PropertyAn explosion loss on a CLUE report is a basic named-peril claim, rare but covered on all standard homeowners forms.
What CLUE claim statuses mean
Each payment line on a CLUE report carries a status. These matter as much as the loss type — a "$0 / Closed Without Payment" entry is very different from a paid claim.
Closed Without Payment (CWP)
The claim file was closed with $0 paid — the loss was below deductible, withdrawn, not covered, or you chose not to proceed. It still appears in your history and some insurers count it against you.
Watch for: CWP entries that were really coverage INQUIRIES. LexisNexis/CLUE instructs insurers not to report inquiries; a mere question about coverage recorded as a claim is disputable.
Subrogation
Your insurer paid the claim and is recovering (or recovered) the money from the party actually responsible. This often signals you were NOT at fault — important context an underwriter may miss.
Watch for: Subrogated (not-at-fault) claims being treated like at-fault losses; consider adding an explanatory statement to your file.
Denied
The insurer refused the claim. A denied claim can lawfully appear on your CLUE report if you actually filed a claim (not just an inquiry).
Watch for: Denied entries arising from conversations you believed were only questions about coverage — that distinction is the basis for a dispute.
Closed
The insurer finished handling the claim. The amount shown is what was paid; a Closed claim with $0 paid usually means the claim was resolved without any payment (see CWP).
Watch for: Closed $0 entries that were really coverage questions, not claims — insurers are instructed not to report inquiries.
Open
The claim is still being processed — reserves or payments may change. An old claim still showing Open may simply have never been administratively closed.
Watch for: Years-old claims still marked Open; ask the insurer to close and correct the record.